Return Policy

Returns

Customer Friendly Return Policy:

You must first call 1-888-590-4769 or email Victoria@pickupspecialties.com and get an RGA # (return authorization number) before any items are sent back.

Within 90 Days of purchase you may return any items due to mis-order, mis-shipped, defective or damaged. All freight charges due to customer error are responsibility of the customer. If the part is defective please put specific details in the comments area.

If the item (s) is being returned due to our error we will mail or e-mail you a call tag for pick up. Please attach the call tag along with your RGA # written on the outside of the box. Call tags will only be sent one time and it is the customer's responsibility to have the return package ready for pickup or to return the product using the call tag promptly. Failure to do so may result in a reduction in your refund amount due to additional shipping charges.

All returns must be returned in its original packaging and in re-sellable condition. A 15% restocking fee may be added to any returns**.

When returning please keep a copy of the tracking information on file, in case needed for proof of delivery.

When we receive product back we will then credit your card in full for the product, minus the shipping charges (unless it was our fault).

* Please note that items must be returned in the original package in sellable condition or a 15% restocking fee may be assessed.